Bookings

Bookings are only made once 50% non-refundable deposit has been paid. Weekends and Public holidays fill up quickly due to high volume of demands so we suggest you reserve your day well in advance. Unfortunately, we do not accept any tentative bookings.

 

Payments

Payments can be made at any time from date of booking up until 1 month prior to wedding/event date.

Payments are made with Direct Deposit.

 

Sundays & Public Holidays

A 10% surcharge applies to the total value of all orders for Sundays. A 20% surcharge applies to the total value of all orders for Public Holidays.

 

Appointments

We offer a complimentary 30min appointment for orders over $500 none packaged arrangements. Second and subsequent appointments are charged at $40 per hour. We are available on email or phone if you wish to discuss your order or make any changes to it.

 

Changes/Amendments

Any changes/amendments can be made to your order up until 1 month prior to your actual wedding date.  

Absolutely NO amendments or deletions are permitted within 1 month of the actual wedding date. Bookings are transferable to another date (subject to our availability) - Refer to Cancellations Policy below for more detail.

 

Order Confirmation

All orders must be confirmed via email no later than payment due date. We take no responsibility for any errors or omissions once you have confirmed your final order. It is your responsibility to check all details of flowers and quantities are correct. This includes flower types, colours, style and amount required.

It is the responsibility of the customer to ensure that any item(s) ordered is fit for their intended use.

 

Availability & Variations

Flowers are a product of Mother Nature.

We will do our best to supply exactly what you order, however we cannot guarantee an exact colour or shade due to the complexity of growing flowers. Should we need to substitute any flowers for you, we will select what we feel is the best option within agreed set price.

 

Deliveries and Setups

 

Deliveries are scheduled from 7am.

We will confirm your delivery time for you in the week before your wedding date. We will do our absolute best to deliver when you request us to. Deliveries are deliveries only, and do not allow time for on-site setting up. Should no-one be home/available when we deliver to you, or an incorrect delivery address be provided, a new delivery fee will apply for us to deliver to you again at another time that day.

 

Delivery fees are depending on driving distance from our studio located in Sydney north shore.

Delivery Only  (Weekdays and weekends)

$40 for one location within 15km*

$80 for one location within 15km to 25km*

$100 for one location within 25km to 35km*

* actual driving distance from our studio.

 

On-Site Set Ups within Sydney metro From $50~

 

Hired item pick up service from the venue 

$40 for one location within 15km*

$80 for one location within 15km to 25km*

$100 for one location within 25km to 35km*

* actual driving distance from our studio.

 

Hire

Any items for hire are your responsibility to return to us no later than 2 days after your wedding date, otherwise we will charge you the full purchase price of the items hired, as per Hire Agreement. Any breakages or damages must be paid for in full, as per Hire Agreement.

We provide Hired item pickup service from your venue. Prices are depending on distance from our studio to venue.

 

Cancellations

Non-refundable deposit paid on booking remains ours. Cancellations within 1 month of wedding date remain payable in full. Bookings can be postponed to another date, subject to our availability. A minimum of 1 months notice is required.

Any orders postponed must fall within 6 months from original wedding date booked. After 6 months, prices will be subject to change. Fanatical Botanical Sydney reserves the right not to provide services or products or to cancel orders at our sole discretion at any time. Without limiting the operation of the Terms and Conditions, Fanatical Botanical Sydney will not be held liable for loss or damage arising from the exercising of these rights.

 

Photos

Photos taken by us of your arrangements remain our property. Our photos are not to be reproduced, copied or edited in any way by you or any third party without our prior permission to

in writing to do so. Any photos provided to us will only be used by us & as permitted by you. All photos on this site have the exclusive permission by its owner for use on this site. Photographers credits will only be displayed when provided. We take no responsibility for your photos being used in any way which is not permitted.

 

Privacy

Your order, wedding date, contact details address, phone, email & credit card details will be treated with complete privacy. We will not speak with any media representative or release any information unless you give us consent to do so.

 

General

By accessing our site, you agree to be bound by our terms and conditions which apply to each and every page of the site as follows: We disclaim all representations and warranties, express or implied, to the fullest extent of the Law.

It is your responsibility to scan your computer for viruses. We take care to ensure all data transmissions are free from viruses, however cannot guarantee this. Use of our website is your responsibility, and we will not incur any loss for your inappropriate use of the site, or lack of knowledge with using the site. We will not be liable for any direct, indirect, accidental, special, consequential, or exemplary damage to you or anyone else, including (but not limited to) damages for product liability, personal injury or negligence resulting from the use of goods supplied to you or anyone on your behalf. You agree to indemnify & hold Fanatical Botanical Sydney harmless from and against any and all claims, loss, or expense that may be incurred by SWF which relate to or are incidental to the performance of its duties as described in these Terms & Conditions including all costs of defending itself against a claim by any other person and/or as a result of you taking any action or refraining to take any action or instituting or defending any action or legal proceeding. You further agree to indemnify and hold SWF harmless from any claim made by any third party due to or arising from the use of this site, the violation of the Terms and Conditions by you, or the infringement by you, or other users of this site, of any intellectual property or other right of any person or entity. We reserve the right to change these Policies, Terms & Conditions at any time without notice. These Policies, Terms and Conditions will always be current, and override any prior Policies, Terms & Conditions provided in any other form.